Privacy Policy

Last Updated: [Insert Date]

Andy’s Motorcycles (“we”, “our”, “us”) operates AndysBikes.com and our eBay store at
https://www.ebay.co.uk/str/andysbikes.
We are committed to protecting your privacy and ensuring your personal data is handled securely. This policy explains what we collect, how we use it, and your rights.

1. Who We Are

Andy’s Motorcycles
Unit C, Podmore Street
Burslem, Stoke-on-Trent
ST6 2EZ

Email: [email protected]

2. Personal Data We Collect

We collect personal data in the following ways:

A) Information You Provide Directly

– Name
– Email address
– Phone number
– Vehicle details (make, model, registration etc.)
– MOT bookings, repair requests and enquiries
– Messages sent through the website contact form
– Messages sent through eBay

B) Information Collected Automatically

– IP address
– Browser type
– Pages viewed
– Device information
– Cookies (see Section 10)

C) Information from Third Parties

– eBay (order information, delivery details)
– PayPal / eBay Payments
– Google Analytics (anonymous usage data)

3. How We Use Your Data

We use your personal data to:

– Respond to enquiries and provide customer service
– Process MOT bookings, repairs and services
– Process and dispatch orders made on eBay
– Handle returns, refunds or warranty issues
– Improve our website and services
– Comply with legal, tax and accounting requirements

4. Legal Bases for Processing (GDPR)

We process your data under the following legal bases:

– Contract: To fulfil orders, bookings and repair requests
– Legitimate Interests: Customer communication, fraud prevention and business operation
– Legal Obligation: Compliance with DVSA, HMRC, MOT record-keeping and accounting laws
– Consent: When you voluntarily provide information (e.g., contact form)

5. How We Share Your Data

We only share your data when necessary:

– eBay and PayPal for order processing
– Google Analytics for anonymous website statistics
– Our hosting provider (Bluehost) for secure email and website operation
– Mechanics and MOT testers to complete your booking
– Regulatory authorities when required by law

6. Data Retention

– MOT & repair records: Up to 7 years (legal requirement)
– eBay order information: As per eBay/PayPal policy (up to 7 years)
– Contact form messages: 12 months
– Email communications: Up to 3 years
– Analytics data: 26 months

7. How We Protect Your Data

We use secure hosting, firewalls, encrypted connections, and regular software updates to keep your personal data safe. Only authorised staff can access your information.

8. Your Rights (GDPR)

You have the right to:

– Access your data (Subject Access Request)
– Request corrections
– Request deletion (“Right to be forgotten”)
– Object to processing
– Restrict processing
– Withdraw consent at any time
– File a complaint with the ICO (UK regulator)

ICO website: https://ico.org.uk

9. Cookies

We use essential cookies for site performance and security, and analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings at any time.

10. External Links

Our website contains links to external sites, including our eBay store. We are not responsible for the privacy practices of other websites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this privacy policy or your data, please contact:

Andy’s Motorcycles
Unit C, Podmore Street
Burslem, Stoke-on-Trent
ST6 2EZ

Email: [email protected]